Privacy Policy

We collect information you provide directly: name, email address, phone number, company name, employment history, skills, and availability. For clients, we may collect billing and payment information. For virtual assistants, we collect professional qualifications, background check results, and performance data. We automatically collect usage data including IP address, browser type, device information, and interaction patterns with our platform.

We use your information to: match clients with qualified virtual assistants, process payments and manage contracts, verify identity and conduct background checks, communicate about placements and account activity, improve our platform and services, and comply with legal obligations. We do not sell your personal information to third parties.

We share information only as necessary to operate our services: between clients and their matched virtual assistants (limited to professional details relevant to the engagement), with payment processors to facilitate transactions, with background check providers during the vetting process, and with legal authorities when required by law.

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, role-based access controls, secure authentication, and regular security assessments. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain your information for as long as your account is active or as needed to provide services. Client and VA records are retained for the duration of the engagement plus a reasonable period for legal and compliance purposes. You may request deletion of your account and associated data at any time.

Depending on your jurisdiction, you may have the right to: access the personal information we hold about you, correct inaccurate information, request deletion of your data, object to or restrict processing, and receive your data in a portable format. To exercise these rights, contact us at the address below.

We use essential cookies to maintain your session and preferences. We may use analytics cookies to understand how our platform is used. You can manage cookie preferences through your browser settings.

We may update this policy from time to time. We will notify you of material changes via email or through the platform. Continued use of our services after changes constitutes acceptance of the updated policy.

For privacy-related inquiries, contact us at privacy@clavis.com or through our contact page.